Experience

Director of IT and Asst. Legal Counsel
Messaging Architects- Sep/2008 – Jun/2012

Wrote policy documents in conjunction with HR for risk mitigation and compliance. Vendor evaluation, contract review and negotiation for all IT systems. Software licensing compliance. E-discovery. Data security. Designed and developed strategy for IT. Project management for all IT projects. Evaluated IT needs and developed solutions to reduce cost and increase functionality. Maintained existing IT systems and implemented new ones including: email, VOIP telephones, network security, remote access, data backup, and disaster recovery. Administered Linux and Windows servers and VMWare infrastructure. Supported PCs running Windows, Mac OS, and Linux. Managed the internal IT help desk. Responsible for all employee training for IT systems.

Major Projects:

• Led a team developing a new hosted email product.
• Led project to implement new corporate web site.
• Led project to move our Provo branch office.
• Datacenter and ISP migration at our Montreal HQ.
• Implemented new multi-site consolidated IT infrastructure using VMWare for virtualization.
• Led CRM conversion project from Sage SalesLogix to SalesForce.com.
• CMS conversion project from Alfresco to MS Sharepoint.
• VoIP provider migration project.
• Email system migration project.
• Project to implement email Archiving and Electronic Discovery system.
• Corporate IM migration.
• Border security migration and upgrade project including new corporate VPN.
• Remote support and meeting solution migration project.

Law Clerk/Network Manager
Michigan State Bar Foundation- Apr/2006 – Jul/2008

Legal research and writing on issues affecting the Foundation. Technical evaluation of legal-aid grant applications. Maintenance and improvement of the Foundation’s computer systems and software.

Major Projects:

• Upgrade of email system.
• Virtualization of email and file servers.
• Implementation of endpoint security solution.
• Upgrade of custom CRM solution and reporting system.

Computer Support Specialist
Brigham Young University – Apr/1997 – Jul/2005

In charge of all network and end-user support for 200 users in 14 campus locations. All hardware and software updates. Inventory of IT systems. Programming of network utility applications. Supervised up to 4 student employees, including training, hiring and pay decisions. Server and printer maintenance, troubleshooting and upgrades. End-user training. Creation and implementation of support procedures and processes. Custom programming in dBase.

Major Projects:

• Active Directory implementation project.
• Novell eDirectory to Active Directory conversion.
• Merger of two departments, including email, file storage and authentication.
• Email system migration project.
• Implementation of Printing Press management software.
• Custom programming of list management and processing application